When you have a payment with pending status, this means that your action is required before it can be initiated to your bank account. 

The action required is different depending on where you are in the process of registering your vendor account with Routable:

• No Payment Method Added
• Payment Method is Pending Verification

No Payment Method Added

Before you can accept a payment, you will need to first add a payment method in order to accept the payment via ACH transfer (direct deposit) or via check. 

To initiate a pending payment by adding a payment method:

• Go to the most recent email that you received from your client that starts with the subject line "New payment of $…" 
• Click the Accept button in your email notification
  
• On the page you're taken to, select how you would like to receive your payment (ACH transfer or Check)
• Add your preferred payment method, if one does not already exist
• Click Complete and accept payment
  
  
• A confirmation note will appear on the screen to let you know that payment has been remitted to your preferred payment method. 

Payment Method is Pending Verification

If you have manually added your bank account details (account and routing numbers) and it’s currently going through our verification process with micro deposits, you will not be able to accept your pending payment until the bank account is verified. 

After you have received the two micro deposits in your bank account, you can verify your bank account and initiate your pending payment with the following steps:

• Go to the new payment email notification that starts with the subject line "New payment of $…"
• Click the button to Accept payment
• On the new page, from the Bank account drop down menu, select the bank account that you would like to verify. 
• Click the button Enter deposits to verify and enter the small amounts in the two fields
• Click Verify bank account

Read more about adding and verifying your bank account with micro deposits. 

Any questions you might have about pending payments, please feel free to send us a note! 💌