Why was a payment or invoice canceled?

When a payment or invoice has been canceled by your client, Routable will send you a notification to let you know it has been canceled. 

Vendors will receive an email notification for canceled payments with the subject: 

• “Payment of $... from ... canceled” 

Customers will receive an email notification for canceled invoices with the subject:

• “Canceled: Payment of $... for …” 

For more details regarding why a payment or invoice was canceled, contact your client directly for more details about the cancelation. 

Routable support usually will not have insight into the reasons behind a cancelation and we will refer you to your client for more information.