When a payment or invoice has been canceled by your client, Routable will send you a notification to let you know it has been canceled.
Vendors will receive an email notification for canceled payments with the subject:
- “Payment of $... from ... canceled”
Customers will receive an email notification for canceled invoices with the subject:
- “Canceled: Payment of $... for …”
For more details regarding why a payment or invoice was canceled, contact your client directly for more details about the cancelation.
Routable support usually will not have insight into the reasons behind a cancelation and we will refer you to your client for more information.